How we stand out.
LEGUP, our signature framework for working with clients and each other, is a key driver for KMG and what sets us apart.
Listening Skills
Our value proposition is that we can bring the complex into focus which requires us, through ninja listening, to distill disparate thoughts into simple form.
→ Displays interest in understanding client perspective
→ Synthesizes client conversations into key points
→ Brings the complex into focus with concise takeaways
Engagement
We set the tone for client engagement and are dedicated to the success of all parties.
→ Sets positive tone for all engagement
→ Committed to supporting teammates
→ Works on client projects with joy
Gratitude
We "get" to do this work; thanking our clients and each other.
→ Conveys appreciation for our team
→ Express gratitude to teammates’ contributions
→ Appreciate client challenges and opportunities
Sense of Urgency
We can win on speed of response and turnaround time. We pivot as needed and understand that clients are our top priority.
→ Swiftly responds to clients and teammates
→ Prioritizes and acts accordingly
→ Shows willingness to go the extra mile
Proactivity
We take responsibility and anticipate client and team member needs. We seek to solve problems.
→ Looks for solutions
→ Anticipates needs of teammates and offers help
→ Sees self as a partner to our clients
